** SCROLL DOWN FOR DELIVERY POSTCODES **

When and How will my BBQ Subscription Box be delivered?
Your BBQ Subscription box will be delivered door to door by our HACCP trained,  refrigerated courier service partners. 

Delivery windows*:
BBQ Subscription Boxes are sent out mid-month, every month – we’ll send you an email reminder the week before, to get excited. Your delivery windows will be sent to you via SMS on the day prior to delivery, advising a 2 hour delivery window estimate.

Melbourne Metro, Geelong, Yarra Valley, Bendigo, Ballarat – Wednesday 

Gippsland – Thursday

Mornington Peninsula – Friday 

Sorry, no PO Boxes.

 

*Delivery days are subject to change.  

What if I’m not home?
Your BBQ Box goodies will be nestled in an insulated cool bag and under an ice pack. They will be nice and safe until you are able to get home and pop in the fridge the same day. 

Order cut-off date:
Orders placed after the 10th of each month will receive their first delivery the following month. 

STANDARD DELIVERY CHARGES
Melbourne Metro delivery – Free Shipping
Regional Victoria –  3 month subscription: $15 shipping.
Regional Victoria – 6-12 month subscription: $30 shipping.

It doesn’t seem you’re delivering to my postcode (scroll down for postcode list) – how can I get BBQ?
We attempt to deliver BBQ goodies throughout Victoria, far and wide with the assistance of our logistics partner. Unfortunately, there are some areas that we just can’t get to at this time. But reach out to athome@redgumbbq.com.au and let us know that you’re interested – we are always expanding and looking at ways to reach more BBQ lovers! 

I’m moving, can I take my subscription with me? If your moving address is within one of the many post codes we currently deliver to then yes! With our regular notice required for orders (by the 10th of the previous month), we can redirect your order to your new address. We do not offer refunds for subscription boxes but are happy to redirect to another recipient. Contact us at athome@redgumbbq.com.au to request redirections. 

My order isn’t as expected – it’s wrong, missing items or is just not as expected. What can I do?
Devastating! While we spend so much time, care and love ensuring that your packages are absolutely perfect and something we are really proud of, sometimes mistakes happen or you just don’t love what we do. First things first – please get in touch within 5 days via this email: athome@redgumbbq.com.au and include images and details of your concern. We will seek to remedy these asap through replacements or refunds. 

We do not offer ‘change of mind’ refunds for 3 month subscriptions but will refund the remainder of a 6 month or annual subscription less a cancellation fee of $150. In your message with this request, please do let us know how we did not meet expectations – we always strive to improve! 

What packaging does my delivery come in?
Items come in an insulated recyclable box with ice-packs to keep them fresh, delivered to your door via refrigerated van. 

Like you, we are always frustrated by the amount of packaging used in stuff that comes to our house. Particularly food boxes! So we’ve spent a lot of time and energy ridding our boxes of single use plastic and shifting to zero waste. We’ll include details of how to recycle, re-use and compost this packaging. 

How do I care for my BBQ?
Rest easy friend – all will be explained. When you receive your box you should open and refrigerate immediately. In general, you should plan to eat your goodies within 3-5 days of delivery but each box will include specific reheat, care and serving instructions and suggestions. 

I’d like to send a BBQ Subscription Box to more than one person
Great idea! Share the BBQ love. If you are ordering more than one Subscription Box, they will need to be ordered as separate transactions. Should you want to add additional items of BBQ merchandise (caps, T’s, BBQ Sauce and Rubs etc), these will all arrive together with the first BBQ Subscription Box delivery.  

 

Delivery Postcodes:

3000, 3001, 3002, 3003, 3004, 3005, 3006, 3008, 3010, 3011, 3012, 3013, 3015, 3016, 3018, 3019, 3020, 3021, 3022, 3023, 3024, 3025, 3026, 3027, 3028, 3029, 3030, 3031, 3032, 3033, 3034, 3036, 3037, 3038, 3039, 3040, 3041, 3042, 3043, 3044, 3045, 3046, 3047, 3048, 3049, 3050, 3051, 3052, 3053, 3054, 3055, 3056, 3057, 3058, 3059, 3060, 3061, 3062, 3064, 3065, 3066, 3067, 3068, 3070, 3071, 3072, 3073, 3074, 3075, 3076, 3078, 3079, 3081, 3082, 3083, 3084, 3085, 3086, 3087, 3088, 3089, 3090, 3091, 3093, 3094, 3095, 3096, 3099, 3101, 3102, 3103, 3104, 3105, 3106, 3107, 3108, 3109, 3110, 3111, 3113, 3114, 3115, 3116, 3121, 3122, 3123, 3124, 3125, 3126, 3127, 3128, 3129, 3130, 3131, 3132, 3133, 3134, 3135, 3136, 3137, 3138, 3139, 3140, 3141, 3142, 3143, 3144, 3145, 3146, 3147, 3148, 3149, 3150, 3151, 3152, 3153, 3154, 3155, 3156, 3158, 3160, 3161, 3162, 3163, 3164, 3165, 3166, 3167, 3168, 3169, 3170, 3171, 3172, 3173, 3174, 3175, 3176, 3177, 3178, 3179, 3180, 3181, 3182, 3183, 3184, 3185, 3186, 3187, 3188, 3189, 3190, 3191, 3192, 3193, 3194, 3195, 3196, 3197, 3198, 3199, 3200, 3201, 3202, 3204, 3205, 3206, 3207, 3211, 3212, 3213, 3214, 3215, 3216, 3217, 3218, 3219, 3220, 3222, 3223, 3224, 3225, 3226, 3227, 3228, 3337, 3338, 3340, 3342, 3350, 3352, 3355, 3356, 3363, 3427, 3428, 3429, 3431, 3434, 3435, 3437, 3438, 3440, 3441, 3442, 3444, 3446, 3447, 3448, 3450, 3451, 3453, 3458, 3460, 3463, 3515, 3550, 3551, 3555, 3556, 3658, 3714, 3715, 3717, 3719, 3720, 3722, 3723, 3750, 3752, 3754, 3757, 3763, 3765, 3766, 3767, 3770, 3775, 3777, 3781, 3782, 3783, 3786, 3787, 3788, 3789, 3791, 3792, 3793, 3795, 3796, 3797, 3799, 3800, 3802, 3803, 3804, 3805, 3806, 3807, 3808, 3809, 3810, 3812, 3813, 3814, 3815, 3816, 3818, 3820, 3821, 3822, 3823, 3824, 3825, 3831, 3840, 3842, 3844, 3847, 3850, 3851, 3854, 3858, 3860, 3862, 3869, 3871, 3910, 3911, 3912, 3913, 3915, 3916, 3918, 3919, 3920, 3922, 3925, 3926, 3927, 3928, 3929, 3930, 3931, 3933, 3934, 3936, 3937, 3938, 3939, 3940, 3941, 3942, 3943, 3944, 3945, 3950, 3953, 3956, 3959, 3960, 3962, 3975, 3976, 3977, 3978, 3980, 3981, 3984, 3990, 3995, 3996

Still have questions? Get in touch via email athome@redgumbbq.com.au