From time to time, Red Gum BBQ and Red Gum BBQ At Home gather information from its customers and other parties we interact with for a variety of reasons, particularly to improve the nature of the services we provide.
We understand individuals’ concerns regarding confidentiality and take seriously our obligations with respect of all information we gather. To safeguard that information Red Gum BBQ and Red Gum BBQ At Home is committed to protecting your privacy through compliance we’ve adopted from the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). These principles guide how we collect, use, disclose, store, secure, and dispose of your Personal Information. You can find more details about these principles on the Office of the Australian Information Commissioner’s website.
What is Personal Information and Why Do We Collect It?
Personal Information is any info or opinion that identifies you. This includes names, addresses, email addresses, phone numbers, and more.
We collect Personal Information in various ways:
- When you chat with us via phone, email, or our website (www.redgumbbq.com.au)
- Purchase from us
- From your interactions with our social media
- Through cookies on our website
- From third parties
We collect this information to provide our delicious goods and services to you, keep you informed, and for our marketing purposes. Sometimes, we might use it for closely related secondary purposes that you’d reasonably expect. You can unsubscribe from our marketing lists anytime by hitting the “unsubscribe” link at the bottom of emails or by emailing us.
Whenever we collect your Personal Information, we’ll aim to explain why we’re collecting it and how we’ll use it.
Sensitive Information
We’ll only use sensitive information:
- For the primary purpose it was obtained
- With your consent
- Where required or authorised by law
- Third Parties
We prefer to collect your Personal Information directly from you. However, sometimes we might get it from third parties. If that happens, we’ll make sure you know about it.
Disclosure of Personal Information
- Your Personal Information might be shared:
- With third parties, only where you’ve consented
- When required or authorised by law
- Security of Personal Information
We store your Personal Information securely to protect it from misuse, loss, and unauthorised access. When your information is no longer needed, we’ll take steps to destroy or de-identify it. However, most of the information will be kept in our files for a minimum of 7 years.
Access to Your Personal Information
You have the right to access and correct your Personal Information. If you’d like to do this, please contact us in writing.
To protect your privacy, we might ask for identification before releasing your information.
Keeping Your Personal Information Up-to-Date
It’s important that your Personal Information is accurate and up-to-date. If you find any inaccuracies, please let us know so we can fix it and continue providing you with great service.
Policy Updates
We may update this Privacy Policy from time to time, and any changes will be available on our website.
Contact Us
Got questions about our Privacy Policy or need assistance? Email us at hello@redgumbbq.com.au. We’re here to help!