We aim to have products sent within 2 business days of purchase.

We do our best to package all items carefully so that they arrive to you in the most loving way they were created. Unfortunately, while travelling, accidents have been known to happen. In this case, please get in touch with us via email at athome@redgumbbq.com.au as soon as possible with full details and we will do our best to meet your and our expectations.

Unfortunately, we are unable to accept returns for food items (but we’re pretty sure you won’t want to).

If you have purchased an event ticket, such as our Pitmaster Masterclasses, full details re: the event and how your ticket/voucher can be used is in the product description